Support and policies

Customer support

For setup help, a lost activation PIN, ownership transfer, a lost tag, replacement or any other question, call 204-881-6610. Please have your order number or permanent tag link available when possible. Never share your private editing link with anyone, including Tapcessory support. Support will not ask for it.

Privacy policy

Tapcessory collects only the information needed to sell, activate and support contact tags. This may include the buyer’s name, email, phone, delivery information, order and payment status; and the owner-provided contact profile linked to a tag.

• Payment card details are processed by our payment provider and are not stored in the Tapcessory tag database.
• Owner email addresses and contact phone numbers stored in the tag service are encrypted.
• A finder can view the profile intentionally connected to an active tag. Do not add information you do not want a finder to see.
• Passive tap analytics record only total taps and the latest tap time. Separately, Help Me Home lets a finder voluntarily submit a message, contact details, a landmark, or a one-time device location with consent. Reports are encrypted, visible to the tag owner, and retained for up to 30 days or until deleted earlier. A private receipt lets the finder read an owner reply. GoHighLevel may process an opted-in owner SMS notification. When a finder chooses to share a location, the text alert may include a direct map link; private notes and finder contact details remain in the owner dashboard and email alert.
• Service providers such as Cloudflare, GoHighLevel and the connected payment provider process information only to operate the service.
• You may request access, correction or deletion by calling 204-881-6610. Some transaction records may be retained when required for accounting, fraud prevention or legal obligations.

We use reasonable administrative and technical safeguards. No internet service can promise absolute security; contact us promptly if you believe your tag or private editing link has been misused.

One-year limited warranty and returns

Tapcessory includes a one-year limited warranty from the original purchase date. If the physical tag fails under normal intended use, contact us with proof of purchase and the tag. At our option, we will repair or replace the affected tag.

The warranty does not cover loss, theft, deliberate damage, misuse, modification, improper attachment, damage caused by pets chewing the tag, or a phone that is incompatible with or has disabled NFC. Replacement may require disabling the original tag.

For an unopened, unused product, contact us within 30 days of delivery to request a return. Original shipping charges are not refundable unless the item was defective or we made an error. Custom or activated tags may be ineligible for a change-of-mind return because they have been linked to customer information. Your rights under applicable consumer-protection law are not limited by this policy.

Shipping

Online orders ship anywhere in Canada and usually arrive in approximately 5 business days. Shipping is $2.50 CAD for orders of one or two tags and free for orders of three or more tags. The applicable charge is shown before payment.

Delivery dates are estimates rather than guarantees. Verify the shipping address before paying and contact us promptly if it needs correction; changes may not be possible after dispatch. Please inspect the package on receipt and contact us promptly about damage or a missing item.

Terms of use

Tapcessory is a battery-free NFC contact shortcut. It is not GPS tracking, medical monitoring, a 911 service or a substitute for supervision, identification required by law, a registered microchip or emergency-response services.

• A compatible phone with NFC enabled—or the QR backup when supplied—is required.
• The owner is responsible for keeping the displayed contact information accurate and for protecting the activation PIN and private editing link.
• Only activate or edit a tag you own or are authorized to manage.
• Do not use Tapcessory for unlawful, misleading, abusive or harmful content.
• Service may be temporarily interrupted for maintenance, network problems or circumstances outside our reasonable control.

We may disable a tag to protect customers, investigate misuse, process a replacement or comply with law. To transfer ownership, recover access or disable a lost tag, contact customer service.